k111 Privacy Policy

k111 ("k111," "we," "us," "our") is an internationally licensed online gaming operator that provides casino, sports betting, and related gaming services through the platform accessible at k111.bid. For the purposes of this Privacy Policy, k111 acts as the data controller in respect of all personal data collected from individuals who access or register on the k111 platform.

This Privacy Policy applies to all current and former registered players of k111, individuals who have submitted a registration application, and any visitors who access k111.bid in any capacity. It governs all personal data collected through the k111 website, any mobile-optimised version of the platform, and all communications between k111 and its players.

k111 collects personal data from several sources and in several categories, as described below. Collection occurs only where k111 has a valid legal basis for doing so, as detailed in Section 4 of this Policy.

• Registration Data: Full legal name, date of birth, residential address, Pakistani mobile number, email address, and account credentials.
• KYC Verification Documents: Copies of your CNIC (Computerised National Identity Card), passport, or other government-issued identity document; proof of address documentation where required by k111's compliance obligations.
• Payment Information: JazzCash account details, EasyPaisa account details, bank account information (HBL, UBL, Meezan Bank, and other supported institutions), and Raast or 1LINK identifiers used for deposit and withdrawal transactions. k111 does not store full card numbers where card-based payments are applicable.
• Support Communications: The content of any messages, emails, or live chat conversations you initiate with k111's support team, including account queries, complaints, and responsible gaming requests.

• Transaction Records: Full history of deposits, withdrawals, bonuses claimed, and all wagering activity on the k111 platform.
• Gaming Activity: Games played, bet amounts, session durations, game preferences, and wagering patterns across all k111 products including slots, live casino, cricket betting, PSL markets, crash games, and colour prediction.
• Device and Technical Data: IP address, browser type and version, operating system, device type and identifier, screen resolution, and network connection type.
• Login and Session Data: Login timestamps, session durations, geographic location data derived from IP address, and device identifiers associated with each k111 login session.

• Payment Verification: Confirmation data from JazzCash, EasyPaisa, and Pakistani banking institutions confirming the status of deposit and withdrawal transactions.
• Identity Verification Services: Results of identity and age verification checks conducted through third-party KYC service providers engaged by k111.
• Fraud and AML Screening: Information from fraud prevention and anti-money laundering screening services used by k111 as part of its regulatory compliance programme.

k111 uses personal data for the following purposes. All processing is conducted in accordance with the legal bases described in Section 4.

k111 uses your registration data and identity information to create and maintain your player account, verify your eligibility to play, process deposits and withdrawals through Pakistani payment channels (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK), and provide access to all k111 gaming products including the live casino, sports betting on cricket and PSL, slot games, and crash game titles.

As an internationally licensed gaming operator, k111 is subject to regulatory obligations that require collection and processing of specific personal data. This includes Know Your Customer (KYC) verification, Anti-Money Laundering (AML) screening, age verification (to enforce the 21+ requirement), and the maintenance of full transaction audit trails for regulatory inspection purposes.

k111 analyses login data, transaction patterns, gaming behaviour, and device identifiers to detect and prevent fraud, unauthorised account access, money laundering, bonus abuse, and other activities that violate k111's Terms and Conditions or applicable law. This processing is essential to protecting both k111 and its honest Pakistani player community.

When you contact k111's support team — whether via email at [email protected] or through in-platform chat — k111 processes your communication content, account data, and transaction history to respond to and resolve your query efficiently.

k111 uses gaming activity data, session duration data, and deposit/withdrawal patterns to identify players who may be showing signs of problem gambling. This allows k111 to implement responsible gaming interventions, trigger reality checks, and fulfil its obligations under its international gaming licence to protect vulnerable players. See Section 13 for more detail on responsible gaming data processing.

With your explicit consent provided during or after registration, k111 may use your contact information (email address and Pakistani mobile number) to send promotional communications about k111 bonuses, new games, PSL betting promotions, and other offers. You may withdraw your consent to marketing communications at any time by contacting [email protected].

k111 processes personal data on the following legal grounds, each applied to specific processing activities as detailed below:

• Contractual Necessity: Processing required to perform the contract between k111 and you as a registered player — including account creation, deposit processing, game provision, and withdrawal fulfilment. Without this processing, k111 cannot provide its services.
• Legal Obligation: Processing required to comply with k111's legal and regulatory obligations under its international gaming licence — including KYC verification, AML screening, age verification, and regulatory record-keeping requirements.
• Legitimate Interests: Processing carried out for k111's legitimate business interests where those interests are not overridden by your rights and interests — including fraud prevention, platform security, responsible gaming monitoring, and analytics for service improvement.
• Consent: Processing for which you have provided specific, informed, and freely given consent — primarily marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

k111 does not sell, rent, or trade your personal data to any third party for marketing or commercial exploitation purposes. Data is shared only in the following limited circumstances, all of which are necessary for k111 to operate its licensed gaming platform:

To process deposits and withdrawals, k111 shares necessary financial and identity data with Pakistani payment processors including JazzCash, EasyPaisa, and the interbank payment infrastructure operators (1LINK, Raast). Data sharing with payment providers is limited strictly to the information required to process the specific transaction.

k111 may share identity document data (CNIC copies, selfies for liveness verification) with accredited third-party identity verification service providers for the purpose of fulfilling k111's age and identity verification obligations under its gaming licence.

k111 shares transaction data, IP addresses, and behavioural signals with fraud screening and anti-money laundering service providers. These providers operate under strict confidentiality agreements and process data solely for the purpose of helping k111 prevent financial crime and protect honest players.

k111 may be required by its regulatory authority, by court order, or by applicable law to disclose personal data to competent authorities. In all such cases, k111 will disclose only the minimum data necessary to comply with the specific legal requirement.

Third-party game studios whose titles are offered on k111 (live dealer providers, slot studios, sports data feed providers) may receive anonymised or pseudonymised session data necessary for game auditing and RTP certification purposes. Full personal data is not shared with game content providers.

k111 uses cookies and similar tracking technologies on its platform to ensure the platform functions correctly, to maintain your login session, to remember your preferences, and to analyse platform usage patterns for performance improvement purposes.

Essential cookies are required for the k111 platform to function. They maintain your login session, preserve your language and display preferences, and ensure the security of your session. These cookies cannot be disabled without severely impacting the functionality of the k111 platform.

With your consent, k111 uses analytics cookies to understand how players interact with the platform — which games are most popular, where players encounter difficulties, and how the platform performs across different mobile devices and Pakistani network conditions. This data is used exclusively to improve the k111 platform experience. Analytics data is aggregated and does not identify individual players.

You may manage non-essential cookies through your browser settings. Most mobile browsers used by Pakistani players (Chrome on Android, Safari on iPhone) provide cookie management controls in the browser's Privacy or Settings menu. Please note that disabling essential cookies will affect your ability to use the k111 platform normally.

k111 implements a comprehensive programme of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data exchanged between your device and k111 is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to k111 login sessions, payment data entry, KYC document uploads, and all support communications through the platform.
• Encryption at Rest: Personal data and sensitive documents stored on k111 servers are encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to systems containing personal player data is restricted to authorised k111 personnel on a strict need-to-know basis. All internal access is logged and audited.
• Infrastructure Security: k111's server infrastructure is hosted in data centres with physical access controls, fire suppression systems, and continuous security monitoring.
• Regular Security Testing: k111 conducts regular security testing, including penetration testing and vulnerability assessments, to identify and remediate security weaknesses before they can be exploited.
• Incident Response: k111 maintains a documented incident response plan. In the event of a data breach that poses risk to player rights, k111 will notify affected players and relevant authorities within the timeframes required by applicable regulatory obligations.

Despite these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your k111 account credentials, and k111 strongly recommends enabling two-factor authentication (2FA) from your account settings.

k111 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by regulatory obligations. The following retention principles apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which cannot be used to identify you) may be retained indefinitely for statistical and platform improvement purposes.

k111 respects your rights in relation to your personal data. The following rights are available to all k111 players and can be exercised by contacting [email protected] with the subject line "Privacy Request." k111 will respond to all valid requests within 30 calendar days at no charge.

• Right of Access: You may request a copy of the personal data k111 holds about you, along with information about how that data is used and with whom it is shared.
• Right to Rectification: If any personal data k111 holds about you is inaccurate or incomplete, you may request that it be corrected. Where corrections are made to identity data, additional KYC verification may be required.
• Right to Erasure: In certain circumstances, you may request that k111 delete your personal data. This right is not absolute — k111 may be required to retain certain data to fulfil regulatory obligations, even after your account is closed.
• Right to Restrict Processing: You may request that k111 restrict the processing of your personal data in certain circumstances — for example, while you are contesting the accuracy of data k111 holds about you.
• Right to Data Portability: Where processing is carried out on the basis of your consent or contractual necessity, you may request that k111 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to k111's processing of your personal data where that processing is carried out on the basis of legitimate interests. k111 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where k111 processes your data on the basis of consent (principally marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred before withdrawal.

k111 does not knowingly collect personal data from individuals under the age of 21. k111 operates an age verification programme as part of its KYC process, and accounts are not activated for real-money play until age verification is completed satisfactorily.

If k111 becomes aware that personal data has been collected from an individual who was under the age of 21 at the time of collection, k111 will take immediate steps to close the account, return any deposited funds to the deposit method used, and securely delete the personal data of the underage individual from all k111 systems.

If you are a parent or guardian and believe that a minor has registered an account on k111 using your personal details or payment methods, please contact k111 immediately at [email protected] and include the subject line "Minor Account Report."

The k111 platform may contain links to or integrations with third-party services — including game studios, payment processors, and support tools. This Privacy Policy applies only to data processing conducted by k111 directly. k111 is not responsible for the privacy practices of third-party websites or services that you access through or alongside the k111 platform.

k111 recommends that you review the privacy policies of any third-party services you interact with in connection with your k111 account, particularly your Pakistani mobile banking or wallet provider (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast), as their data handling practices are governed by their own policies, not this one.

As an internationally licensed gaming operator, k111 may process and store personal data on servers located outside Pakistan. Where personal data is transferred internationally, k111 ensures that such transfers are protected by appropriate safeguards, including:

• Standard contractual clauses approved by the relevant supervisory authority
• Adequacy decisions where the receiving jurisdiction provides an equivalent level of data protection
• Binding corporate rules or equivalent instruments where applicable

k111 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate supplementary safeguards. Upon request, k111 can provide further information about the specific safeguards applied to international transfers of your personal data.

k111 is committed to using player data responsibly in its responsible gaming programme. The following explains how k111 processes personal data specifically in the context of player protection:

k111 analyses gaming activity data — including session duration, frequency of play, deposit velocity, loss rates, and wagering patterns — to identify players who may be at risk of problem gambling. This analysis is conducted in pursuit of k111's legitimate interests as a licensed operator and its regulatory obligation to protect vulnerable players.

Where k111 identifies indicators of problem gambling behaviour, the platform may: automatically trigger reality check notifications, flag the account for review by k111's responsible gaming team, proactively contact the player with support information, or in cases of significant concern, temporarily restrict account activity pending review.

Data processed for responsible gaming purposes is handled with heightened sensitivity. It is not shared with third parties for marketing purposes and is retained only for the period necessary to fulfil k111's player protection obligations. Players may access and restrict responsible gaming data processing by contacting [email protected].

For more information about k111's responsible gaming programme, tools available to you, and how to request self-exclusion, please visit the Responsible Gaming page.

k111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — changes that significantly affect your rights or how k111 processes your personal data — k111 will:

• Send an email notification to your registered email address at least 14 days before the changes take effect
• Display a prominent notice on the k111 platform login page and within the logged-in account area
• Update the "Effective date" at the top of this Policy

Your continued use of the k111 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the k111 platform and may request account closure in accordance with k111's Terms and Conditions.

Non-material changes — such as typographical corrections, clarifications that do not alter the substance of k111's data practices, or updates to contact information — may be made without advance notice.

For all privacy-related matters — including data subject access requests, questions about how k111 uses your data, marketing opt-out requests, or concerns about k111's data practices — please use the following contact:

If you are not satisfied with how k111 has responded to your privacy concern, you may escalate the matter to k111's compliance team (contact the same email address with "Escalation" in the subject line) or to k111's international gaming regulatory authority, details of which are available on request.